Access to Health Care Records

Clients have the right to request access to their health care records in accordance with applicable state and federal laws.

 

How to Request Your Records

To request copies of your health care records, please follow the steps below:

• Submit a written request via email or through the secure client portal

• Include your full legal name, date of birth, and a description of the specific records you are requesting

• Requests may be subject to identity verification and reasonable fees, as permitted by law

• Records will be provided within the timeframe required by Texas and/or Oklahoma law, depending on the location in which services were provided

If you have questions about requesting records, please contact the practice directly using the contact information listed on this website.

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Filing a Complaint or Contacting Licensing Authorities

Clients have the right to contact state regulatory agencies regarding concerns about professional conduct, licensure, or services received.

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Texas: Behavioral Health Executive Council (BHEC)

The Texas Behavioral Health Executive Council (BHEC) oversees behavioral health licensing boards in Texas, including Licensed Professional Counselors.

• Website: https://www.bhec.texas.gov

• Contact Page: https://www.bhec.texas.gov/contact-us

BHEC can provide information regarding licensure, regulations, and the complaint process for services provided in Texas.

 

Oklahoma: State Board of Behavioral Health Licensure

The Oklahoma State Board of Behavioral Health Licensure regulates Licensed Professional Counselors and other behavioral health providers in Oklahoma.

• Website: https://www.ok.gov/behavioralhealth

• Contact Page: https://www.ok.gov/behavioralhealth/Contact_Us.html

The Board can provide information regarding licensure requirements, professional standards, and how to file a complaint related to services provided in Oklahoma.

 

Consumer Complaints (Texas Residents)

Texas clients may also file a consumer complaint with the Office of the Texas Attorney General, Consumer Protection Division.

• File a Complaint Online:
  https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

This process is independent of the practice and allows consumers to raise concerns related to services provided in Texas.

 

Legal Notice

These disclosures are provided in accordance with applicable Texas and Oklahoma laws, including HIPAA privacy regulations and Texas Health & Safety Code §181.105, as well as relevant licensing board requirements.